Teenva AI & Digital Ventures builds workflow automation AI for operations, finance, HR, and customer ops from Bangalore, India. When a document is extracted, a form is submitted, or an email arrives, Teenva runs approval chains, updates ERP/CRM, notifies on WhatsApp, and uses AI routing only where rules need judgment—integrated with document processing upstream and knowledge base downstream.
Spreadsheets and email chains hide bottlenecks. Teenva delivers a workflow engine with visual designer, SLA timers, audit logs, and human-in-the-loop steps—not brittle one-off scripts.
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Workflow automation AI—approval flows, system actions, and AI decisions on your operations events.
Hub: AI solutions · Domain: Operations & Management
What gets automated
| Trigger | Example flow |
|---|---|
| Document approved | Invoice from IDP → manager approve → post to Zoho Books |
| Form / ticket | Leave request → HR approve → calendar block |
| Email / inbox (scoped) | AI classifies intent → route to queue or auto-reply draft |
| Webhook | Order paid → create shipment task in TMS |
| Schedule | Weekly report generate → email leadership |
| CRM stage change | Deal won → provisioning checklist tasks |
| Chat handoff (scoped) | Bot escalates → assign agent with SLA |
| IoT / webhook (scoped) | Threshold alert → maintenance work order |
Each step is logged—who approved, when, with what payload.
Workflow building blocks
| Step type | Description |
|---|---|
| Condition | If amount > ₹1L, extra approval |
| Parallel approval | Finance + ops both must sign |
| Timer / SLA | Escalate if no action in 24h |
| HTTP / API action | Call API integration endpoint |
| Notification | Email, Slack, WhatsApp template |
| AI classify (scoped) | Route email/ticket to department from text |
| AI extract check (scoped) | Validate free-text against policy snippet |
| Human task | Form fill in workflow inbox |
| Sub-workflow | Reusable “vendor onboarding” module |
AI assists routing and triage—core state machine remains deterministic for compliance.
Features we implement
Visual workflow designer
Drag steps; versioned definitionsInbox UI
Approvers see pending tasks, comments, attachmentsRole-based routing
Manager hierarchy, substitute approvers (scoped)Idempotency
Safe retries on webhook triggersDead-letter queue
Failed API steps visible to opsSimulation (scoped)
Test flow on sample payload before publishAnalytics
Cycle time, bottleneck step, SLA breach countEmbed SDK (scoped)
Trigger flows from custom appCompliance export
Audit CSV for ISO/SOX reviews (scoped)
Architecture
Trigger (webhook, schedule, IDP event, email)
Workflow engine (state machine, queue)
Steps: condition → human task → API → notify
Optional AI services (classify, summarize for reviewer)
Target systems (ERP, CRM, WMS, messaging)
Event log + metrics → ops dashboard
- Hosting — Your cloud; secrets in vault; per-tenant isolation for SaaS (scoped)
- Scale — Thousands of concurrent workflow instances with queue workers
Use cases by department
| Department | Workflow |
|---|---|
| Finance / AP | Invoice approve → payment file → vendor notify |
| Procurement | PO approval → vendor onboarding checklist |
| HR | Offer letter sign → IT account provisioning chain |
| Sales ops | Discount exception → regional head approval |
| Customer support | Refund over limit → supervisor + CRM note |
| Logistics (scoped) | Exception scan → re-route approval tied to route optimization |
Zapier chains break when logic grows. We build versioned workflows with SLAs and audit trails—and add AI only where classification saves real hours.
Workflow automation vs other operations AI
| Product | Focus |
|---|---|
| Workflow automation AI | Route tasks, approvals, system actions |
| AI document processing | Extract data from files first |
| AI knowledge base | Search and answer from docs |
| Meeting intelligence AI | Meeting notes and action items |
| AI agent development | Autonomous multi-step agents (advanced) |
Typical chain: IDP extracts invoice → workflow approves and posts → knowledge base stores policy.
Why Teenva AI
Engine + integrations
Not diagrams only—we ship inbox, APIs, and monitorsAI where it helps
Classification and summarization, not magic boxesIndia ops
WhatsApp approvers, INR thresholds, GST approval rules (scoped)Own your workflows
Export definitions; no hostage to one iPaaSOps
Managed IT support when connected APIs change
Delivery process
Discovery
processes, systems, approval matrix, volumes
Process map
as-is vs to-be with stakeholders
Engine setup
environments, secrets, service accounts
Pilot workflow
one high-pain flow (e.g. invoice approve)
Integrations
ERP/CRM/WhatsApp connections
AI steps (scoped)
email/ticket classification if needed
UAT
approvers test inbox and mobile alerts
Rollout
train admins; publish v1 definitions
Optimize
cycle time review; add parallel steps
Explore
Frequently asked questions
We build custom for complex approvals, SLAs, and on-prem systems—or hybrid for simple connectors.
Often yes for invoice flows—IDP triggers workflow on extract.
WhatsApp links or responsive inbox (scoped); email approve links common.
Scoped under strict rules; default keeps human approval for money movement.
Full event log: trigger payload, step outcomes, actor, timestamp.
Published definitions versioned; in-flight instances finish on old version (configurable).
Connect via API integration services or file drop (scoped).
Simple 3-step approve: 2–3 weeks after integrations; enterprise matrix longer.
Engine supports tenant isolation (scoped) for SaaS development.
8–10 weeks first production workflow with 2–3 system integrations.
Related operations AI solutions
Build your workflow automation platform
Trigger → route → approve → act—across ERP, email, WhatsApp, and your custom apps.
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