Teenva AI & Digital Ventures provides WhatsApp API integration (WhatsApp Business Platform / Cloud API) for travel, ecommerce, fintech, and service businesses from Bangalore, India. We connect your portal, OTA, CRM, or custom app to WhatsApp for transactional notifications, OTP, customer support, and opt-in marketing—compliantly and at scale.
WhatsApp is where your customers already are—especially in India, the Middle East, and LATAM. The WhatsApp Business API is not the same as the free WhatsApp Business app; it requires approved templates, webhooks, and a BSP or Cloud API setup we implement correctly.
Get your APIs integrated
WhatsApp Business API wired to your bookings, orders, and support workflows—with logging and template management.
What we integrate
| Message type | Examples |
|---|---|
| Transactional | Booking confirmed, ticket issued, payment receipt, shipping update |
| OTP & auth | Login codes, payment verification (policy-compliant) |
| Service alerts | Flight schedule change, hotel voucher, appointment reminder |
| Support | Agent handoff, FAQ bot, ticket creation to Zoho Desk |
| Marketing | Promotional templates (opt-in only, per Meta policies) |
| Interactive | Buttons, lists, quick replies for status checks |
We integrate via WhatsApp Cloud API or approved BSPs—architecture depends on your Meta Business account and region. Connect your travel portal, OTA, CRM, or custom app through our system integrations practice.
WhatsApp API vs WhatsApp Business app
| WhatsApp Business app | WhatsApp Business API |
|---|---|
| Manual phone, one device | Server-to-server, scalable |
| No custom backend | Webhooks, CRM, booking system sync |
| Limited automation | Bots, templates, multi-agent tools |
| Small shops | OTAs, ecommerce, enterprises |
Common use cases by industry
Travel & hospitality
Ecommerce
Fintech & services
Technical implementation
| Component | Detail |
|---|---|
| Webhook endpoint | Verify signature, parse inbound messages |
| Template management | Create/submit templates, locale variants |
| Outbound API | Send template and session messages |
| Session handling | 24-hour customer care window rules |
| Media | PDF vouchers, images via media API |
| Queue | Retry failed sends, rate limit respect |
| Logging | Message ID tracking for support disputes |
| Security | Token storage, IP allowlists where used |
Built on Laravel, Node, or your existing stack via API integration services.
Why Teenva AI
Travel-native
Booking events map to message templates correctly on travel portals and OTAsBot + human
AI solutions for L1 support, CRM for L2 agent handoffPayment context
Works beside Razorpay and Stripe payment flowsCompliance-aware
Opt-in, template categories, no spam patterns in code designMaintain
Managed IT support when Meta changes APIs or template rules
Pair with AI solutions, Razorpay, Stripe, and managed IT support for end-to-end delivery.
WhatsApp + AI chatbot
- Answer FAQs from your knowledge base (RAG)
- Check booking status via your API
- Hand off to agent with context
- Human approval for sensitive replies where required
Our integration process
Meta Business setup
WABA, phone number, display name (your team + our guidance)
Template design
copy aligned to Meta categories
Webhook development
staging + production URLs
Event mapping
which booking/order events trigger which template
UAT
test numbers, edge cases (failed payment, cancel)
Go-live
monitor delivery rates and opt-out handling
Iterate
new templates, bot flows, analytics
Compliance & best practices
Opt-in
Documented consent before marketing messagesTemplate approval
Required for outbound outside the 24-hour session windowNo sensitive data
Templates avoid restricted personal or financial details per policyUnsubscribe
User block and opt-out respect built into handlersLegal review
Your compliance team approves message copy—we implement technically
Frequently asked questions
Development fee from Teenva plus Meta/conversation charges per Meta pricing—we separate these in estimates.
- Yes—webhooks from travel API integration backend on book/ticket events.
Depends on volume, support needs, and account history—we recommend in discovery.
Both or either—scoped per project.
Often WhatsApp complements email/SMS for high-open-rate alerts in India.
We revise copy and resubmit—common part of onboarding.
- Yes— managed IT support for API updates and template changes.
Integrate WhatsApp with your product
Get your APIs integrated—booking alerts, OTP, support bots, and CRM sync with logging and template management.
Get your APIs integrated
Ready to take your business to the next level?