Teenva AI & Digital Ventures builds internal AI knowledge bases for operations, HR, IT, and support teams from Bangalore, India. Staff ask “What’s the refund SOP?” or “How do I provision AWS access?”—the assistant answers from your policies, SOPs, and runbooks with citations, role-based access, and content workflows—fed by document processing and governed by workflow automation for publish approval.
Confluence search returns titles; employees still Slack each other. Teenva delivers curated KB + RAG chat on intranet, Slack/Teams, or custom portal—with analytics on gaps and stale articles.
Build your AI solution with us
AI knowledge base—SOPs, policies, and runbooks searchable by chat with citations and access control.
Hub: AI solutions · Domain: Operations & Management
What employees search
| Content type | Examples |
|---|---|
| SOPs / playbooks | Escalation steps, onboarding checklist |
| HR policies | Leave, expense, code of conduct |
| IT runbooks | VPN, password reset, incident response |
| Product / ops docs | Feature flags, pricing rules (internal) |
| Support macros (scoped) | Approved customer reply snippets |
| Legal / compliance (scoped) | Contract clause summaries—read-only |
| Training materials | How-to videos transcribed and indexed |
| Approved contracts (scoped) | From document processing archive |
Answers cite source article—version and last-updated visible.
Features we implement
RAG chat
Natural language Q&A with snippet citationsClassic search
Keyword + semantic hybrid results pageRole-based access
HR docs not visible to all roles; SSO groups (scoped)Content CMS
Draft → review → publish; owner and expiry datesConnectors (scoped)
Confluence, Notion, Google Drive, SharePoint syncSlack / Teams bot
/ask-kb in channel with thread citationsIntranet embed
Widget on business website or internal portalGap analytics
Unanswered questions → content backlogFeedback
Thumbs down triggers article improvement ticketMultilingual (scoped)
Hindi/English articles with per-locale indexEval harness
Regression on critical policy questions
Intranet embed on business website or internal portal.
Architecture
Content sources (CMS, Confluence, IDP archive, uploads)
Ingest pipeline (chunk, embed, metadata: role, dept, version)
Vector index + access control filter
Query: chat or search → retrieve → LLM answer with citations
Analytics (queries, gaps) + optional ticket to workflow automation
Re-index on publish webhook
- Private LLM — Azure OpenAI / VPC models; no training on your data by default (scoped)
- ACL at retrieval — Chunks filtered by user permissions before LLM sees them
Use cases by team
| Team | Value |
|---|---|
| Operations | Standard work instructions without hunting PDFs |
| HR | Policy Q&A; deflect repeat emails to HRBP |
| IT helpdesk | Runbook answers before ticket create |
| Customer support | Internal-only product truth for agents |
| Sales (scoped) | Battlecards and objection handlers cited |
| New hires | Onboarding “what do I do day 1?” |
Integrations
| System | Role |
|---|---|
| Document processing | Auto-index via AI document processing |
| Workflow automation | Publish approval via workflow automation AI |
| Zoho Desk / CRM | Link articles via Zoho integration (scoped) |
| SSO / IdP (scoped) | Okta, Azure AD group → ACL |
| API integration services | Legacy wiki via API integration services |
| RAG enterprise search | Advanced layer via RAG enterprise search |
ChatGPT doesn't know your 2024 leave policy.
We index your approved articles with permissions—so interns don't see executive comp bands.
Knowledge base vs related products
| Product | Focus |
|---|---|
| AI knowledge base | Curated internal KB + chat + CMS lifecycle |
| RAG enterprise search | Broad enterprise search across many silos |
| AI document processing | Extract structured data from incoming files |
| Workflow automation AI | Approvals and system actions |
| Meeting intelligence AI | Meeting notes → optional KB draft (scoped) |
| Customer FAQ bots | External-facing— travel, ecommerce siblings |
Why Teenva AI
KB product, not demo RAG
CMS, ACL, analytics, and chat togetherOps-first
SOP accuracy and citation matter more than flashy UIIndia teams
Hindi content, shift-handover runbooks, WhatsApp internal bot (scoped)Content gap loop
Unanswered queries become assigned articlesOps
Managed IT support when connectors break
Managed IT support when connectors break. Fed by document processing.
Delivery process
Discovery
Teams, content sources, SSO, compliance constraints
Content audit
Top 50 questions; find canonical answers or gaps
IA & permissions
Spaces, roles, review owners
Ingest v1
Priority SOPs and policies indexed
Chat + search UI
Intranet or Slack bot MVP
Eval set
HR/IT policy questions must cite correctly
Publish workflow
Hook to workflow automation (scoped)
Pilot
One department; measure deflection
Expand
Connectors, languages, customer-facing subset (scoped)
Frequently asked questions
Complement or front—connectors sync content; KB adds RAG chat + ACL analytics.
Citations required; low-confidence → “not found”; critical topics in eval suite.
Policies + optional PII redaction; audit logs; training (scoped).
Yes (scoped)—groups map to collection ACL at retrieval time.
Expiry dates + owner reminders; analytics flag old sources still queried.
Both common—same index, different surfaces.
- Knowledge base = curated internal KB product; enterprise search = wider federated search program.
Use domain bots—this page is internal; external scoped separately.
Vector index and LLM in your VPC (scoped).
8–10 weeks MVP (200 articles + chat + SSO) with content ready from your team.
Explore
Build your internal AI knowledge base
Build your AI solution with us—SOPs, policies, and runbooks searchable by chat with citations and access control.
Build your AI solution with us
Ready to take your business to the next level?