Teenva AI & Digital Ventures builds HR helpdesk chatbots for employers, HR shared services, IT/people ops teams, and HRIS vendors from Bangalore, India. Employees ask “How many leave days do I have?”, “When is salary credited?”, or “What's the travel reimbursement process?”—the bot answers from your employee handbook, policy PDFs, and optional HRIS tools—with SSO, citations, and immediate escalation for sensitive topics.
Generic ChatGPT guesses policy and leaks data across tenants. Teenva implements RAG on your HR knowledge base, integrates with Zoho People and workflow automation, and complements AI recruitment screening (pre-hire) and employee analytics (workforce insights).
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HR helpdesk chatbot—RAG on policies, SSO leave tools, and safe escalation for your workforce.
Hub: AI solutions · Domain: HR
What the bot handles
| Topic | Examples | Boundary |
|---|---|---|
| Leave & attendance | “Apply casual leave?” “Holiday list 2026?” | Policy RAG + balance tool (scoped) |
| Payroll FAQ | “Payslip on portal?” “Salary date?” | Not individual tax advice |
| Benefits (scoped) | Insurance enrollment window, PF basics | Cite official policy; escalate edge cases |
| Reimbursements | Travel, mobile, WFH allowance steps | Link to expense SOP |
| IT + HR crossover (scoped) | “Reset VPN?” → route to IT bot or KB tag | Route or cite |
| Onboarding | “First-day checklist?” “Submit documents?” | Links for new hires post- recruitment |
| Policy how-to | POSH reporting path, code of conduct | Escalate harassment/discrimination immediately |
| Manager self-service (scoped) | “Approve leave for my team?” | Manager SSO + HRIS tool |
Always escalates—termination disputes, legal threats, medical accommodations, wage disputes, harassment → human HR with priority flag.
Compliance & employee trust
| Control | Implementation |
|---|---|
| SSO / employee ID | Only authenticated staff see personal balances |
| Citation required | Link to handbook section and effective date |
| No invented policy | Answers from indexed docs + HRIS API—not LLM memory |
| Sensitive intent router | Auto-ticket + notify HRBP; bot stops casual replies |
| PII minimization | Mask colleague data; no salary of others |
| Audit log | Transcripts for HR quality review (retention per policy) |
| Multilingual (scoped) | English, Hindi, regional—human review for legal text |
| Tenant isolation | Multi-entity employers separated in RAG + auth |
Teenva builds technology; your HR/legal owns policy wording and escalation playbooks.
Features we implement
RAG knowledge base
Handbook, leave policy, benefits guides, FAQsChannels
Intranet widget, Slack/Teams (scoped), WhatsApp for field staffHRIS tools (scoped)
Leave balance, apply leave draft, payslip link from Zoho PeopleTicket creation
Zoho Desk or ServiceNow webhookHR agent assist (scoped)
Suggested replies for shared services inboxGap analytics
Top unanswered questions → new KB articlesEval suite
“Earned leave carry forward” must match policy version XBroadcast hook (scoped)
Link to company announcements in knowledge baseEmbed in HRIS product
Custom HR SaaS
Channels via WhatsApp, Slack/Teams. Announcements via knowledge base.
Architecture
Employee message (intranet, Slack, WhatsApp)
SSO authenticate → employee context (location, grade scoped)
Intent router (FAQ vs personal data vs escalate)
RAG retrieval (handbook, policies) + optional HRIS tools
LLM answer + citation + CTA (apply leave, open ticket)
Escalation → HR ticket + notify on sensitive intents
Analytics → deflection, CSAT, KB gaps
Use cases by organization
| Organization | Bot role |
|---|---|
| IT services (India) | 5k+ employees; reduce “when is salary” tickets |
| Manufacturing (scoped) | WhatsApp for shift workers; Hindi FAQ |
| Startup / SaaS | Lightweight handbook RAG on Notion export |
| Multi-country (scoped) | Country-specific policy collections |
| HRIS vendor | White-label employee assistant in product |
| Post-merger (scoped) | Dual policy sets until harmonization |
Integrations
| System | Role |
|---|---|
| Zoho People / Zoho Desk | Leave and tickets via Zoho People / Zoho Desk |
| SAP SuccessFactors / Workday (scoped) | HRIS tools via API integration services |
| Slack / Microsoft Teams (scoped) | Employee chat surface |
| WhatsApp Business API | Frontline via WhatsApp Business API |
| Workflow automation AI | Onboarding via workflow automation AI |
| AI knowledge base | Unified search via AI knowledge base (scoped) |
HR bots must know when to stop talking.
Sensitive topics escalate instantly—with citations on everything else so employees trust the answer.
HR helpdesk vs sibling HR AI
| Product | Focus |
|---|---|
| HR helpdesk chatbot | Current employees—policy FAQ |
| AI recruitment screening | Candidates—resume/JD match |
| Employee analytics AI | Workforce metrics—attrition, engagement |
| Accounting chatbot | Finance ops—not employee HR |
Why Teenva AI
Employee trust
Citations + SSO tools, not generic HR ChatGPTIndia workforce
Leave types, festival holidays, Hindi channel (scoped)Zoho-native
Common stack for mid-market employers in IndiaSafe escalation
Built-in sensitive-intent playbooksOps synergy
Meeting intelligence and workflow for HR ops teams
Delivery process
Discovery
Headcount, channels, HRIS, sensitive topics list
Policy ingest
Handbook, leave, benefits → versioned RAG
Intent map
FAQ vs tool vs escalate; multilingual scope
SSO + HRIS
Sandbox tools for leave balance (scoped)
Pilot department
200–500 employees; measure ticket deflection
HR review
Sample transcripts; tune escalation thresholds
Rollout
Company-wide + WhatsApp if needed
KB gap loop
Monthly top failed queries → HR content
Iterate
New policies, acquisitions, country packs
Frequently asked questions
No—deflects repetitive FAQ; sensitive and judgment calls go to humans.
Yes with SSO and HRIS API (scoped)—never guess balances.
Refuses and escalates—only cites official payroll calendar FAQ.
Immediate escalation—no investigative questions by bot.
- Yes via Zoho integration (scoped to modules you use).
- Yes with employee verification via WhatsApp Business API (scoped).
- Employees vs applicants—separate bots recommended. See AI recruitment screening.
Scoped with evals on translated policy snippets—not raw translate-only.
- White-label widget via SaaS development.
6–10 weeks MVP—RAG, intranet widget, escalate flow; HRIS tools add 2–4 weeks.
Explore
Build your HR helpdesk chatbot
Build your AI solution with us—RAG on policies, SSO leave tools, and safe escalation for your workforce.
Build your AI solution with us
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