Teenva AI & Digital Ventures builds medical FAQ chatbots for hospitals, clinics, diagnostic chains, pharmacy networks, and healthtech apps from Bangalore, India. Patients ask “What are visiting hours?”, “How do I prepare for a fasting blood test?”, or “Which documents for cashless insurance?”—the bot answers from your approved patient guides with citations, disclaimers (not a doctor), and handoff to staff or patient scheduling when they need a slot.
Dr. Google and generic ChatGPT give unsafe triage. Teenva implements RAG on your content only, emergency intent detection, and topic allowlists—integrated with WhatsApp and your hospital website.
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Medical FAQ chatbot—RAG on your patient content, emergency routing, and booking handoff.
Hub: AI solutions · Domain: Healthcare
What the bot handles (information only)
| Topic | Examples | Boundary |
|---|---|---|
| Facility info | Visiting hours, parking, branches, wheelchair access | RAG on your site |
| Services directory | Departments, packages, screening camps | No outcome guarantees |
| Test prep | Fasting hours, medication hold rules as published | Cite lab SOP; no personal med advice |
| Billing & insurance (scoped) | Cashless list, estimate process, billing desk hours | Not claim approval promises |
| Documents | ID, referral letter, prior reports needed | Checklist from policy |
| Directions | Address, landmark, map link | Per branch KB |
| Post-visit admin (scoped) | Report download portal, feedback form | How-to only |
| Book appointment CTA | Hand off to scheduling AI | Hand off to scheduling AI |
Refuses / escalates — “What medicine for fever?”, symptom diagnosis, pregnancy drug safety, mental health crisis → disclaimer + nurse line / emergency.
Safety & compliance controls
| Control | Implementation |
|---|---|
| Not medical advice | Prominent disclaimer on every session |
| Emergency router | Chest pain, stroke, severe bleeding → call 108 / ER script |
| Citation required | Link to official patient page or PDF version |
| Topic allowlist | Admin, prep, services—block open-ended symptom triage |
| No invented doctors/times | Provider lists from indexed directory only |
| PHI minimization | Avoid collecting clinical history in FAQ bot (scoped) |
| Human handoff | Live chat to patient relations or call center |
| Audit log | Transcripts for quality review per retention policy |
| Clinical sign-off | Your medical director approves prep and service answers |
Teenva builds software; your facility is responsible for patient-facing medical content.
Features we implement
RAG knowledge base
Patient portal content, PDFs, SOPs, insurance FAQsMultilingual (scoped)
English, Hindi, Kannada, Tamil—human-reviewed legal linesChannels
Website widget, WhatsApp, mobile app, kiosk (scoped)Scheduling handoff
Deep link to patient scheduling flowBranch router
“Which location?” before branch-specific answersGap analytics
Unanswered questions → content team backlogAgent assist (scoped)
Suggested replies for call center staffEval suite
Fasting hours must match published table; refuse diagnosis promptsEmbed in healthtech
Custom SaaS patient app
Architecture
Patient question (web, WhatsApp, app)
Intent router (FAQ vs emergency vs book vs escalate)
RAG retrieval (patient KB, branch, service line)
LLM answer + citation + disclaimer
Optional tool → scheduling API
Handoff to human / ticket (scoped)
Analytics + KB improvement loop
Use cases by provider type
| Provider | FAQ focus |
|---|---|
| Multi-specialty hospital | Departments, visiting policy, insurance counters |
| Diagnostic lab chain | Test prep, report TAT, home collection (scoped) |
| Dental / eye clinic | Procedure info, pre-op instructions |
| Pharmacy + clinic (scoped) | Store hours—not drug interaction advice |
| Medical tourism (scoped) | International patient packages, visa letter process |
| Telehealth app | Platform how-to; clinical → provider video visit |
Medical FAQ vs sibling healthcare AI
| Product | Focus |
|---|---|
| Medical FAQ chatbot | Patient information—admin, prep, directions |
| Patient scheduling AI | Appointment book/reschedule/cancel |
| Clinical documentation AI | Clinician notes—SOAP, discharge (provider-facing) |
| Accounting chatbot | Finance ops—not clinical |
Different from financial advisory chatbot and ecommerce FAQ—regulated patient context.
Patients trust cited answers. Every prep instruction links to your published guide—and symptoms route to people, not probabilistic diagnosis.
Why Teenva AI
Healthcare guardrails
Emergency, disclaimer, and refusal patterns built-inScheduling synergy
FAQ deflects; scheduling convertsIndia delivery
WhatsApp-first, multi-language, high call-volume reductionContent + tech
Website and bot KB updated togetherNot a diagnosis product
Clear scope avoids regulatory overreach
Delivery process
Discovery
channels, languages, services, compliance contacts
Content audit
existing patient PDFs/web; gaps list
Medical review
sign-off on prep and service answers
RAG ingest
versioned corpus per branch (scoped)
Emergency + refusal tuning
red-team symptom prompts
Pilot
one department or branch traffic
Scheduling link
integrate book CTA
Rollout
hospital-wide + WhatsApp
Monthly
top gaps → content updates
Explore
Frequently asked questions
No—informational FAQ only; emergencies and clinical questions escalated.
No—reduces repetitive admin questions; care stays with licensed staff.
Yes via WhatsApp API with approved templates and disclaimer.
Best practice: FAQ answers → handoff to patient scheduling AI for slots.
Supported with human-reviewed medical lines (scoped)—not raw machine translation for prep rules.
Security controls in your environment; compliance program is your responsibility (scoped).
KB versioning + effective dates; eval alerts when answers drift.
Suggest KB citations for agents (scoped)—same corpus as patient bot.
Patients vs clinicians—separate bots and data boundaries strongly recommended.
6–10 weeks MVP—RAG, disclaimer, emergency router, web + one messaging channel.
Related healthcare AI solutions
Build your medical FAQ chatbot
Patient information 24/7—hours, prep, billing, and directions with citations and emergency routing.
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