Teenva AI & Digital Ventures builds patient scheduling AI for clinics, multi-specialty hospitals, dental chains, diagnostic labs, and telehealth providers from Bangalore, India. Patients book, reschedule, and cancel appointments through web chat, WhatsApp, or your mobile app—with live slot lookup, doctor/specialty routing, reminders, and sync to your HMS/practice software—while emergency symptoms route to call clinic or 108, not self-diagnosis.
Phone-only front desks overflow; generic bots invent appointment times. Teenva connects calendar APIs, business rules (slot length, buffers, holidays), and conversational UX—alongside medical FAQ chatbot for pre-visit questions and clinical documentation for provider notes.
Build your AI solution with us
Patient scheduling AI—slot booking, reminders, and practice calendar integration for clinics and labs.
Hub: AI solutions · Domain: Healthcare
What patients can do
| Action | Channels | Backend |
|---|---|---|
| Book new visit | Web widget, WhatsApp, app | Real-time slot API |
| Pick doctor / specialty | Guided menu + NLU | Provider registry |
| Reschedule | OTP-verified patient | Update HMS record |
| Cancel | Policy-aware (cutoff hours) | Release slot + waitlist (scoped) |
| Reminders | SMS, WhatsApp, email | T-24h / T-2h templates |
| Pre-visit checklist (scoped) | Forms link, fasting instructions | RAG from clinic SOP |
| Payment link (scoped) | Consult fee via Razorpay | After slot confirm |
| Queue status (scoped) | How many ahead? for walk-in hybrid | Display board API |
Never provides medical diagnosis or medication advice—triages emergency language to call hospital / emergency services.
Scheduling logic we implement
| Rule type | Examples |
|---|---|
| Slot templates | 15/30/60 min by visit type |
| Provider calendar | Per-doctor availability, leave blocks |
| Location / branch | Multi-site chains—nearest branch suggestion (scoped) |
| Equipment (scoped) | MRI machine parallel slots for diagnostics |
| Insurance panel (scoped) | Show in-network doctors only |
| New vs follow-up | Longer slots for first visit |
| Buffer & travel | Gap between telehealth and in-person |
| Holiday calendar | India national + clinic-specific |
| No-show model (scoped) | Risk score → extra reminder or deposit |
Slots come from your HMS—AI does not invent availability.
Features we build
- Conversational booking — Intent + slot tools; Hindi/English (scoped)
- Staff admin — Override slots, block calendar, manual booking
- Waitlist (scoped) — Auto-offer cancelled slots
- Reminder sequences — Reduce no-shows; confirm/reply C to confirm
- OTP / patient match — Phone DOB match before show PHI
- HMS integration — Custom API or CSV sync via API integration
- Analytics — Bookings by channel, no-show rate, peak hours
- CRM handoff (scoped) — Lead capture for aesthetics/dental marketing
- Website embed — On clinic website
- Telehealth link (scoped) — Video URL after book
Architecture
Patient (web, WhatsApp, app)
NLU + dialog → book / reschedule / cancel intents
Scheduling service → HMS slot API (read/write)
Confirmation + calendar ICS + reminder queue
Notification providers (WhatsApp, SMS, email)
Optional: no-show ML, waitlist, payment webhook
- PHI — Encrypt in transit/at rest; access logs; retention per your policy (scoped)
- Deployment — India region option; not a substitute for statutory healthcare compliance audit
Use cases by provider type
| Provider | Scheduling focus |
|---|---|
| Single-clinic GP | WhatsApp booking + simple reminders |
| Multi-specialty hospital | Specialty router + branch selection |
| Dental / aesthetics chain | High marketing volume; CRM tie-in |
| Diagnostic lab | Test-specific prep instructions in confirm message |
| Telehealth startup | Video link + timezone for NRI patients |
| Corporate health camp (scoped) | Bulk slot blocks for employer |
Patient scheduling vs sibling healthcare AI
| Product | Focus |
|---|---|
| Patient scheduling AI | Appointments—slots, reminders, HMS |
| Medical FAQ chatbot | Education—services, prep, directions—not slot write |
| Clinical documentation AI | Provider notes—SOAP, discharge summaries |
Compliance & safety notes
| Topic | Approach |
|---|---|
| Not medical advice | Bot schedules only; clinical questions → FAQ bot or staff |
| Emergency | Chest pain, stroke keywords → emergency script + stop booking |
| Consent | Privacy notice on first chat; data use per clinic policy |
| Regulations (scoped) | Align with your counsel on DISHA, IT Rules, HIPAA if US patients |
| Teenva role | Software vendor; provider is data fiduciary / covered entity context |
A scheduling bot must read real calendars. We integrate HMS slot APIs and OTP verification—so patients get confirmed times, not plausible guesses.
Why Teenva AI
India-first UX
Hindi, UPI links, high WhatsApp adoptionHealthcare-adjacent delivery
Workflow discipline from travel booking and fintech KYC guardrailsCustom HMS
Software development when off-the-shelf APIs are weak
Delivery process
Discovery
Sites, specialties, HMS, channels, compliance
Slot model
Visit types, durations, provider rules
HMS integration
Sandbox read/write appointments
Dialog design
Book, reschedule, cancel, emergency paths
Pilot branch
One location; measure booking conversion
Reminders
WhatsApp/SMS templates approved by clinic
Staff training
Admin overrides and exception handling
Rollout
Multi-branch; analytics dashboard
Iterate
No-show model, waitlist (scoped)
Explore
Frequently asked questions
No—scheduling only; emergencies escalated; clinical FAQ → medical chatbot or staff.
Possible with Teenva calendar interim; best with API sync to system of record.
Yes via WhatsApp Business API with approved templates.
Both supported (scoped) with tested dialog paths.
Reminder sequences + optional confirm reply + no-show risk reminders (scoped).
Video link in confirmation; timezone handling for NRIs (scoped).
Razorpay link after slot lock (scoped).
We implement security controls; your organization completes compliance program (scoped).
FAQ = information; scheduling = calendar write.
8–12 weeks MVP—one branch, WhatsApp + web, HMS read/write.
Related healthcare AI solutions
Build your patient scheduling system
Real HMS slots, WhatsApp reminders, and clinical guardrails—book and manage appointments 24/7.
Build your AI solution with us
Ready to take your business to the next level?