Teenva AI & Digital Ventures builds AI cart recovery systems for D2C brands, marketplaces, and retailers from Bangalore, India. When shoppers leave items in cart or drop at checkout, we trigger personalized recovery sequences—email, WhatsApp, SMS (scoped), and on-site nudges—with AI-written copy, optimal send timing, and product blocks from your recommendation engine.
Multi-step sequences across email, WhatsApp, and on-site—trained on your catalog and checkout flow. Cart abandonment averages 60–80% of sessions—generic blasts underperform.
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AI cart recovery—abandonment detection, personalized sequences, and checkout deep links on your stack.
Abandonment events we recover
| Trigger | When it fires | Typical channel |
|---|---|---|
| Cart updated | Items added, no checkout within window | Email / WhatsApp step 1 |
| Checkout started | Address or shipping step reached | Higher-intent sequence |
| Payment failed | UPI/card decline at Razorpay | Immediate retry message |
| Session exit (scoped) | Exit-intent on cart page | On-site modal or chat |
| Browse abandonment (scoped) | PDP views, no cart | Lighter nurture with recommendations |
| Logged-in cart sync | Cross-device cart on mobile app | Push + email (scoped) |
Each trigger maps to a sequence template—not one email for every scenario. Hub: AI solutions.
What AI adds vs basic automation
| Layer | Basic cart app | Teenva AI cart recovery |
|---|---|---|
| Copy | Static template | Personalized subject/body from cart contents and behavior |
| Product block | Same cart line items only | Cart + cross-sell picks |
| Timing | Fixed 1h / 24h | Send-time optimization per user segment (scoped) |
| Offers | Blanket discount | Rule engine—margin floor, first-time vs repeat, cap per month |
| Stock | May link to OOS SKU | Live inventory check before send |
| Objection handling | None | FAQ snippets from ecommerce FAQ RAG in message |
| Analytics | Open/click | Recovered revenue, incremental lift vs holdout |
LLM generates variant copy; business rules approve discounts and claims before send.
Channels we implement
| Channel | Integration |
|---|---|
| SendGrid, Amazon SES, Mailgun, or your ESP | |
| WhatsApp Business API—template messages + cart link | |
| SMS (scoped) | DLT-compliant India SMS providers |
| On-site | Banner, modal, or shopping assistant nudge |
| Push (scoped) | Firebase for app users |
Messages include one-click return URLs that restore cart session and pre-fill checkout where the platform allows.
Architecture
Cart / checkout webhook from Shopify, WooCommerce, or custom store
Abandonment detector + consent check before any send
Sequence scheduler—steps, delays, quiet hours
Content layer: LLM copy + product ranker + offer rules
Channel dispatch—email, WhatsApp, SMS
Click → cart restore → Razorpay/Stripe checkout
Recovery analytics + A/B holdout
Idempotency—no duplicate sends for the same cart state
Unsubscribe / opt-out honored across channels per compliance
PII—minimal data in prompts; cart snapshot from secure store
Sequence design (example)
| Step | Delay | Message focus |
|---|---|---|
| 1 | 1–3 hours | Reminder—cart contents, no discount |
| 2 | 24 hours | Social proof + FAQ (shipping, returns) |
| 3 | 48–72 hours | Optional incentive if rules allow |
| 4 (scoped) | 7 days | Win-back with new arrivals or recommendations |
Steps, delays, and offer eligibility are configurable and A/B tested—we do not auto-spam daily discounts.
Platform integrations
| Platform | How we connect |
|---|---|
| Shopify | Abandoned checkout webhooks, cart tokens, discount codes |
| WooCommerce | REST cart + order hooks |
| Laravel / Next.js | Your cart ID and checkout session API |
| Razorpay | Payment link or retry on failed payment |
| Stripe | Checkout Session recovery URL |
| Zoho CRM | High-value abandoned carts to sales queue (scoped) |
Flat 10% off every abandonment email trains customers to wait. We build segment-aware recovery—urgency for high-intent checkout, education for early cart drops.
Cart recovery vs other ecommerce AI
| Product | Focus |
|---|---|
| AI cart recovery (this page) | Abandoned cart/checkout win-back sequences |
| Product recommendation engine | On-site personalized carousels |
| AI shopping assistant | Live conversational discover and cart |
| Visual product search | Image-based catalog search |
| Ecommerce FAQ chatbot | Policy and post-order support |
Together: recommendations reduce abandonment on-site; recovery catches what still drops; FAQ content answers objections inside recovery messages.
Why Teenva AI
Full funnel
Store build, payments, WhatsApp, and recovery—not siloed martechIndia-first checkout
UPI failure recovery and DLT SMS patterns (scoped)Margin-safe offers
Discount rules you approve; AI does not invent couponsHoldout testing
Prove incremental revenue, not just opensOps
Managed IT support when webhooks or ESP credentials change
Our delivery process
Discovery
Abandonment rate, current ESP, discount policy, channels
Event audit
Cart and checkout webhooks; fix tracking gaps
Consent mapping
Email/WhatsApp opt-in compliance
Sequence design
Triggers, steps, quiet hours, offer rules
Content templates
LLM prompts with brand voice guardrails
Product ranker hook
Tie-in to recommendation API (optional)
Pilot
One segment or channel; holdout group
Measure
Recovered revenue, cost of discount, ROI
Scale
Additional channels, browse abandonment (scoped)
Recovery analytics
Recovered orders, revenue lift by sequence step, and holdout comparison—not vanity open rates alone.
Frequently asked questions
We integrate with your ESP or build a custom orchestration layer—often alongside existing tools for send infrastructure.
No—LLM writes copy; offer engine only applies codes you define and approve.
- Yes via WhatsApp Business API with approved templates and opt-in.
Pre-send inventory check; message swaps to in-stock alternatives or waitlist copy (scoped).
Separate sequences—failed UPI/card gets immediate retry link, not a 24h nurture email.
Sequences respect opt-in flags; suppression lists synced from store and ESP.
Recovered orders and incremental revenue vs holdout—not opens alone.
- Yes—step 2/3 emails include picks from your product recommendation engine.
Recover via email/phone captured at checkout start; cookie-based on-site nudges for anonymous (scoped).
6–8 weeks MVP (email + one trigger) on Shopify or custom with webhook access.
Build your AI cart recovery system
Personalized email, WhatsApp, and on-site sequences—with margin-safe offers and measurable recovered revenue.
Build your AI solution with us
Ready to take your business to the next level?