Teenva AI & Digital Ventures develops travel voice assistants for OTAs, airlines, travel agencies, and TMCs from Bangalore, India. Travelers speak to search flights, check booking status, get policy answers, or start a book flow—hands-free in your mobile app, IVR, or contact center—with the same travel API tools as your travel booking chatbot, not a generic voice gimmick that cannot access PNR data.
Voice fits on-the-go use: driving to the airport, accessibility needs, and markets where voice-first mobile is common. Teenva builds speech-to-text, LLM orchestration, text-to-speech, and telephony hooks with low-latency design and human agent transfer when confidence drops.
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Voice AI for travel—search, status, FAQ, and booking on mobile and phone channels.
Hub: AI solutions · Domain: Travel
What a travel voice assistant does
| Voice intent | Example utterance | Backend |
|---|---|---|
| Search | "Find flights to Dubai next Friday evening" | Flight search tool |
| Status | "What's my booking status? PNR ABC123" | Booking lookup API |
| FAQ | "What's the baggage limit for this fare?" | Travel FAQ RAG |
| Plan | "Plan a 5-day Kerala trip" | Trip planner |
| Book | "Book the cheapest option" | Booking chatbot flow |
| Handoff | "Talk to an agent" | Queue with transcript |
Spoken responses are concise—long lists summarized; detail sent via SMS/WhatsApp link when needed.
Deployment channels
| Channel | Use case |
|---|---|
| Mobile app | Mic button; in-car hands-free (scoped)—see travel mobile app |
| Web | Browser Web Speech API or third-party STT |
| IVR / phone | Call center inbound; DTMF fallback |
| Agent assist | Real-time suggestions for human reps (scoped) |
| Smart speaker | Branded skill (scoped, platform policies) |
One conversation backend can serve text chat and voice with channel-specific UX.
Voice pipeline architecture
Audio in (mic / phone)
STT (streaming)
NLU + dialog state (same as chat bot)
LLM + travel tools (search, status, RAG)
Response text (short, speakable)
TTS (natural voice)
Audio out + optional visual card on app
Pipeline principles
- Barge-in — user can interrupt TTS (mobile/IVR scoped)
- Latency budget — streaming STT/LLM/TTS for <2s perceived on critical paths (target scoped)
- Confirmations — “Did you say Delhi to Mumbai on 12 May?” before ticket
- Payment — voice initiates; pay link on app/SMS—never speak card numbers
Voice use cases
| Persona | Scenario |
|---|---|
| OTA mobile users | Search while multitasking; accessibility |
| Call center | Deflect "where is my ticket?" before queue |
| Travel agency | Agent hands-free lookup while on phone with client |
| Corporate traveler | Quick policy check via CBT app voice |
| Airport stress | Status + gate info (content from your APIs) |
Voice without booking tools frustrates users. We reuse your certified travel technology APIs—not generic travel trivia.
Voice vs text chat
| Voice | Text chatbot |
|---|---|
| Hands-free, phone IVR | Rich cards, long result lists |
| Shorter turns, confirm carefully | Faster skim of 10 flight options |
| STT/TTS cost + latency | Lower cost per session often |
Recommended: ship shared brain; add voice when mobile or call volume justifies it.
Why Teenva AI
Travel + voice
Booking state machines, not open-domain chit-chat onlyMultilingual (scoped)
Hindi, English, Arabic STT/TTS vendor selectionFull stack
Mobile app, telephony, system integrationsSafety
No PCI on voice; explicit recording consent flowsOps
Managed IT support for model and telco changes
Delivery process
Discovery
channels, languages, intents, call volume
Intent map
overlap with existing chat bot dialog
STT/TTS selection
accuracy vs cost vs on-prem needs
Voice UX copy
speakable prompts, error recovery scripts
Tool wiring
search, status, FAQ on staging APIs
Latency tuning
streaming, partial results
Pilot
mobile beta or IVR subset
Compliance
recording disclosure, retention policy
Launch + monitor
misrecognition rates, handoff rate
Privacy & compliance
Inform users when calls are recorded/processed by AI
Retention limits on audio and transcripts
PCI: payment always on secure channel—not spoken PAN
Accessibility: voice as option, not only input
Explore
Frequently asked questions
It can start search and confirm intent; payment via app link or agent—scoped for PCI.
Deepgram, Whisper, Azure Speech, Google, ElevenLabs, Polly—selected per language and residency.
Yes—multilingual models and separate eval sets (scoped).
Often augment—simple intents automated; complex to human with transcript.
Yes—recommended shared orchestration and tools.
No—mobile in-app voice is common first deployment.
Streaming design; complex searches may ask user to wait or send link.
Yes—"I sent three options to your WhatsApp."
8–12 weeks for mobile voice MVP with status + FAQ; booking adds API scope.
Managed IT support for telco, STT, and travel API updates.
Related travel AI solutions
Build your travel voice assistant
Mobile voice UI, IVR, and agent assist—STT, tools, TTS, and safe handoff on your live travel inventory.
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